Something not quite right? We want to hear about it.
Your experience matters to us. Share what happened and our Customer Care team will look into it personally.
At Penelope Gomes Beauty, we take pride in every treatment we do. If something didn’t meet your expectations, whether it’s a result, an appointment or the service you received, we’d rather know so we can put it right.
Every message is read by a real person on our team. It’s never ignored or left sitting in an inbox.
What happens after you send your message
01
We receive your message
Your details go straight to our Customer Care team.
02
We review everything carefully
We look at your treatment history and what you’ve told us, so we fully understand the situation.
03
We get in touch with you
A member of our team will contact you to talk things through and agree the next steps.
04
We follow up
Once the agreed action is complete, we’ll check back in to make sure you’re happy.
Tell us what happened
Please share as much detail as you can. It helps us resolve things faster.
Read by a real person, not a bot
Handled privately and confidentially
Followed up until it’s resolved